• Please include our IntelliRecovery Preliminary Assessment Form fully filled out and place within shipping box/package.
• If already obtained, write your Data Recovery Job number on the outside of the box and on your Preliminary Assessment Form.
• Each drive should be placed in an anti-static bubble wrap or anti-static foam wrap.
• Place wrapped storage media in a box filled with some type of foam, peanuts, bubble wrap or original manufacturer packaging.
• Remove and keep cables, brackets, manuals, and diskettes. Please note that if your media is a hard drive, we only require that you send your hard drive and not the full system (RAID systems Excluded – system controller card or full server set-up may be required).
• Use a traceable carrier that can provide a proof of delivery (i.e., FedEx, DHL, UPS, Airborne Express, USPS).
• Attention all Flash Memory Cards users: Please refrain from using United States Postal Service (aka USPS) when shipping Flash memory cards. USPS utilizes specific scanners which are known to cause damage to such media.

Packaging and Shipping Guidelines
IntelliRecovery will not be liable for any damages or losses caused by an outsourced shipping/courier service used by the client or IntelliRecovery. Products damaged through neglect due to improper packaging or in shipment is not IntelliRecovery’s responsibilitry and all costs will be the responsibility of the owner.

The following are helpful guidelines for packaging disk drives for shipment
By adhering to these guidelines you will provide the best possible protection for the drive so it is not further damaged in transit.

Please utilize original manufacturer packaging when available as it has been specifically engineered to optimally protect the drives during transit. Place the drive in the original ESD (electro-static discharge) protective bag prior to shipment. If the ESD bag is not available, please use an equivalent anti-static bag. Use an outer carton that is made of corrugated paper.

The disk drive is a sensitive precision instrument. To protect the drive from shock, you will need to use a cushioning material. Foam may also be used as long as the drive cannot move when box is jolted and foam is covering all sides of the drive. To ensure the drive does not move inside the corrugated carton, make sure that you have secured the drive snugly with the same amount of cushioning on all sides due to the fact that the carton could be dropped on any side during shipping.