Data Recovery Pricing FAQ's

How can I receive a price quotation?
Initially, over the phone, IntelliRecovery will provide a price range per your media specifications. In order for us to provide you with an accurate price quotation, we will need your media/hard drive recovery in-house to have it go through our Free engineer assessment. Once assessed, we will contact you with a detailed report as well as an accurate recovery price quotation. The initial quoted price range is just an estimated range you can expect per the specifications you provide. If for any reason your job is deemed a "No Recovery" by our engineers, there will be no charge placed for our services per our “No Data, No Charge” policy (shipping & handling charges, Priority assessment fees excluded).

Is there a fee for an evaluation?
IntelliRecovery Data Recovery offers customers free media evaluations on all recovery types including hard disk drives from all platforms as well as removable media. Turnaround time for most evaluations are completed within 24 hours. Once assessed, IntelliRecovery will contact the customer with a full media assessment along with a firm accurate price quotation so that the customer may make an informed decision.

Once an accurate price quotation is authorized by the client, can the price increase following the full recovery procedure?
Once a firm price is quoted, there will be absolutely no additional charges placed on the customer for the data recovery service (shipping/handling fees, additional media requirements excluded)

Once evaluated, how long will it take to complete the recovery?
IntelliRecovery Data Recovery offers customers three options to better suit different timeframe requirements. Critical Data Recovery – Immediate Engineer Assistance, Priority-1-2 business days, and Standard-5-7 business days.

Critical Data Recovery – Immediate Engineer Assistance
For those who have vital data that just can not wait, we offer our Critical Data Recovery Service– Immediate Engineer Assistance. IntelliRecovery recognizes that in many instances, customers require their data rescue ASAP! Because of this need, we offer our Critical service which immediately dedicates our engineers on your particular job be it a partition recovery, virus recovery, or hard disk data recovery until it is complete. This service includes non-business hours, nights, weekends, & holidays. Our expedited service encompasses the following offerings allowing you to “get back to business” in no time at all.
• Immediate engineer attention be it weekends, after-hours and holidays.
• High speed FTP servers allowing you to remotely download your data.
• Priority Shipping options to have your media back to you ASAP.
• We house a huge inventory of parts on hand so that there will be no delays in your recovery process.
**We must remind our customers that hard drive computer data recovery, partition recovery, virus recovery and all other types of data recovery services is a complex & time consuming process. There are instances which require parts and ordering that can lengthen the data recovery process.

Priority Data Recovery – 1-2 business days
In certain circumstances, people need their data back fast. For these situations we offer our Priority Emergency Data Recovery service which brings our completion turnaround time down to 1-2 business days. Our expedited service encompasses the following - allowing you to “get back to business” in no time at all.
• 1 -2 business day expedited service.
• High speed FTP servers allowing you to remotely download your data.
• Priority Shipping options to have your media back to you ASAP.
• We house a huge inventory of parts on hand so that there will be no delays in your recovery process.

Standard Data Recovery – 5-7 business days
For those whose data is important but not time sensitive, we offer our Standard Data Recovery time-frame which has a completion turnaround time of 5-7 business days. The first step towards your data recovery process is to have our engineers diagnose/evaluate your media and determine the proper steps needed to recover your data.
Once your media has gone through a thorough diagnosis by our data rescue engineers, we will inform you of our findings and provide you with a firm and accurate price quote. Customer will then be asked for their full authorization to allow our data recovery engineers to proceed with their recovery. The job will then be placed in the order it was received.

Will I be charged even if there is no data recovered or if the recovered data is useless to me?
IntelliRecovery firmly honors our No Data, No Charge policy. Simply stated, IntelliRecovery will not charge if there is no data recovered. This also includes partial recoveries in which the data recovered is of no use to the customer. A service charge is only placed once the recovered data has been fully verified and accepted by the customer. If the customer is not satisfied with the recovered data, they have the full option to decline the recovered data and is not responsible for any recovery service charge.

I have an 80GB hard disk drive but I only have 1GB of data stored within the drive. Does it lessen the cost if I only require a small amount of data from this high capacity hard disk drive?
Our pricing policy charges are based on the difficulty of the job and the time it takes our engineers to work on your particular case rather than the amount of data recovered. The difficulty of data recovery is really in obtaining access to the defective media. It takes our data recovery engineers the same amount of time to get access to an 80GB drive with 1GB of data as it does with an 80GB drive with 80GB’s of data.

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