Data Recovery Frequently Asked Questions

n. pl. da•ta re•cov•er•y

The act, process, duration, of recovering inaccessible data from a storage media format caused by a vast array of data loss factors such as virus attacks, data corruption, physical malfunctions, human error and more.

Learn More Terms Related to The Data Recovery Industry - Data Recovery Glossary

• Bios is not detecting your hard drive
• Operating system not booting up or is booting up intermittently
• Mysteriously missing folders, files or directories
• User accidentally deleted files – user error
• Hard drive omits clicking or grinding noises
• Hard drive not spinning
• Power surges/natural disasters
• Data corruption
• Files and folders cannot be open
• All this and more…

• BACKUP, BACKUP, AND THEN BACKUP.
• Carry out regular checks on your backups and confirm the data has truly been backed up.
• Keep your computer(s) in a clean area.
• Utilize Anti-Virus software and update it religiously.

Once you contact IntelliRecovery, we may only provide the customer with an estimated price range since we will need the media in-house to give it a proper assessment and to determine the state and/or condition of the media be it a partition recovery, reformatting recovery, hard disk data recovery, virus recovery, etc. Once assessed, we will contact you with a detailed report as well as an accurate price quote. The quoted price range is just an estimated range you can expect per the specifications you provide.

Our pricing structure is determined by 3 main factors:

• Timeframe in which you will need your data returned– ex. Critical Service, 1-2 day Priority Service, 5-7 day Standard Service (Job time starts after customer has given full consent for recovery)
• Operating System in use – Ex. WinXP, Unix, MacOS-X…
• Size of your media – Ex. 20MB-300GB

Once you contact IntelliRecovery Data Recovery, you will initially be given a quoted price range. In order to obtain an accurate price quote, we will need your drive in-house to give it a proper assessment and to figure out to what extent your drive/media is damaged/corrupted. Once assessed, we will contact you with a detailed report as well as an accurate price quote.

Once the Storage media is received in-house, it will go through our initial engineer diagnostic process to determine whether the drive is physically or logically damaged. Once determined, this will signal the engineer to direct the drive to either a clean room laboratory or to our logical specialists division. This will also determine whether the drive will require special parts. Once the drive has gone through the proper channels for diagnosis, a full report is then produced as well as a price quote with detailed breakdowns with price and timeframes included.

If the evaluation exceeds the average 24-48 hour evaluation time-frame, a representative will contact you with a full update regarding your data recovery status.

This means that customers may utilize IntelliRecovery's Data Recovery Service without voiding their original manufacturer warranty. Because of IntelliRecovery's proven track record and professionalism, manufacturers trust us with their drives.

Yes. In most cases we have fully recovered data from drives which have been reformatted as well as had an Operating System re-installed.

We treat data confidentiality very seriously here at IntelliRecovery Computer Data Recovery Services. Rest assured that all work performed by IntelliRecovery is safely stored and guarded within our data storage vaults until our 15 day storage time limit has been reached. Once this timeframe has been reached, our engineers will then permanently degauss and overwrite the customers data. In addition, we are open to signing any non-disclosure agreements with our customers.

• Securely wrap media in anti-static bubble wrap or anti-static foam wrap.
• Place wrapped storage media in a box filled with some type of foam/peanuts or bubble wrap.
• Please include the Preliminary assessment form and place in box.
• Seal box securely.
• Please ship your storage media using a carrier that can provide shipping confirmation and tracking numbers (e.g., Federal Express, UPS, Airborne Express, DHL, and U.S. Mail Priority).